Help Center and Support – Eventbrite UK

We’re currently experiencing technical issues with our Help Center and Support pages, which our operations team is working hard to resolve!
To follow along and receive updates, visit the Eventbrite Status page at


A few frequently asked questions:

While we’re working to restore our full Help Center, we’ve included support details for frequently asked questions.

For Attendees:

How do I request a refund for my tickets?

You can request a refund directly from your Eventbrite account. Eventbrite automatically creates an account with the email address you used to purchase a ticket. If refund requests are allowed, you’ll see the option to request one in your account by Logging in to Eventbrite, visiting “Tickets” in your account, selecting the ticket you want a refund for and click “Request a refund”. Click “Contact the Organizer” if you don’t see the option to request a refund or you have a question about the status of your refund request.

I am seeing a pending or duplicate charge. What do I need to know? 

If you attempted to register but your charge was declined, a pending charge may appear on your statement. This charge should disappear when your bank or card company sees that the charge didn’t go through. If you still see a pending charge after 5 – 7 business days, contact us for assistance. If multiple charges went through for the same order, first check to see if there are multiple tickets under your account. If that’s the case, you can request a refund from the organizer.

For Organizers:

How do I create an event on Eventbrite?

Create an event to sell tickets using Eventbrite. To get started, click “Create event” and enter your event details after logging in. Then add your ticket types. Before publishing, be sure to set up your order form and add your payout details. After you create your event, get the word out by using Eventbrite’s promotional tools.

What’s the status of my payout?

If you’re hosting a paid event, Eventbrite Payment Processing is the default method for accepting payments online. Eventbrite sends your payout 5 days after the completion of your event or on the custom payout schedule you choose. Then, your bank and location will determine how long it takes for the money to show in your account. View your status here

I need to cancel, postpone, or delete an event. How do I do that? 

If your event is live and you need to remove, cancel, or postpone it, go to the Event Dashboard and change the event status. You can delete the event after you unpublish it. If there are completed orders, you’ll need to refund paid orders and cancel free orders first. Otherwise, events with completed orders can be deleted 120 days after the event ended in your Eventbrite account.

How do I view and customize event reports?

Use event reports to keep track of sales, payouts, and attendee information. Eventbrite is updating the reporting tool. Currently, some reports are available through the old tool and some through the new tool. View all reports by going to “Reports” and selecting “Event reports.” Then filter and group your reports based on which version of the reporting tool is available.

For all users:

How do I reset my password?

To reset your Eventbrite password, click “Forgot password” when logging in or go here to reset your password. Password reset emails come from “[email protected]” and have the subject line, “Reset your Eventbrite password”.

What are Eventbrite’s Terms?

Some users may be having trouble accessing the pages with Our Terms of Service, Privacy Policy and other terms, which are located at If you are unable to access these terms and need a copy, please email us at [email protected]

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